Call Us: +603 - 7957 3555

from 9:00am to 5:00pm (Mon-Fri)

FAQs

Orders & Payment

You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account. You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products.
You can use all the major credit cards.
Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact hytest@hytest.fi notify us about the problem. We can manage the order manually.
Unfortunately, we’re unable to cancel your order once it ships.
Once your order has been successfully placed, we’ll send you an order confirmation email with your order details. When your order ships, you’ll then receive a shipping confirmation email with tracking information.

Products

So sorry! Unfortunately, we do not currently sell wholesale nor do we authorize the resale of our products. Thank you for your interest!
Unfortunately, we do not sell wholesale, nor do we authorize the resale of our products outside of ColourPop.com and Ulta. Any issues you may experience with products purchased through a third party app may be the result of a counterfeit product. Please reach out to the third party app you used to place your purchase for further assistance!
Our products are currently sold in cyber land on Aspenhealthcare.my
We’ve optimized the height of the desk at 735mm (29”) to suit most people, but you can still fine-tune the height and raise it by up to 20mm (0.8”)

Shipment

Shipping generally costs around MYR 4 for Peninsular Malaysia and MYR 8 for East Malaysia (Sabah & Sarawak)
We ship to residential or commercial addresses in both East and West Malaysia, but are unable to deliver to PO boxes. If you have a special delivery request, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location, please reach out to the courier service directly after placing your order.
Subject to stock availability, orders usually take 1 working day to be processed and are delivered within 1-3 working days.

Returns

We do not offer exchanges for our products at the moment. However, we do have a Return policy in place which you may refer to for more information.
In the unlikely event that you encounter any damaged, defective or missing parts, please drop us an email  with photos of the affected area and your order number. Our support specialists will do their best to assist you.

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